Privacy policy
Last updated: September 28, 2026
HoneSmith is operated by HoneSmith Ventures LLC. This policy is written the way we’d want to read one: plainly.
What we collect
When you contact us — by email, phone, text, or through this site — we collect what you give us: typically your name, contact information, company, service needs, and property or service-area details relevant to your request.
How we use it
To respond to your request, provide our services, and communicate with you about them by phone, text, or email. We do not sell your contact information. Optional advertising measurement is described below.
How it is stored and processed
Pilot requests are stored in HoneSmith’s hosted database and may be sent to service providers that help us operate the request, including our CRM, communications, hosting, and payment providers. They process the information for HoneSmith; we do not give it to them for their own marketing.
Campaign attribution and optional advertising measurement
We remember campaign labels, the public landing page, and the referring website for up to 30 days in your browser. If you submit a request, we attach that information to the request so we can understand how you found HoneSmith. It is processed with the request by our CRM and hosting providers.
HoneSmith also counts visits, public page views, demo plays, demo phone clicks, walkthrough clicks, form starts, and successfully saved requests in its own report. Each count includes the page and available campaign labels or referring domain. This report does not store your IP address, device identifier, full URL, contact details, or form answers. A session-only marker records the landing page and last activity time for visit counting; it has no visitor ID and expires after 30 minutes of inactivity. Raw count records are removed after 90 days when new activity arrives. This first-party counting does not require Meta consent and is disabled when your browser sends a Global Privacy Control signal.
If you choose “Allow measurement,” the Meta Pixel uses cookies to send Meta information about public-page visits, demo activity, and successfully submitted requests. Meta may associate this activity with its users to measure advertising performance. We do not send your form answers, phone number, email address, or SMS consent through the pixel, and automatic advanced matching is not enabled.
You can decline without affecting the form or demo, or change your choice using “Privacy choices” on our public service pages. We respect a browser Global Privacy Control signal by keeping Meta measurement disabled. Withdrawing permission stops future measurement; it does not erase information already received by Meta. See Meta’s privacy policy for how Meta handles that information.
Mobile information and SMS consent
HoneSmith does not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. We may share information with service providers that support message delivery and customer service, such as our messaging, telecommunications, and CRM providers. Those providers may use the information only to provide services to HoneSmith.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This restriction applies even where another part of this policy permits information sharing.
Customer conversations
When HoneSmith handles lead conversations on behalf of a client business, the information collected (names, numbers, job details, conversation records) is delivered to that business and used to provide the service — nothing more.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Text messages can be stopped by replying STOP. Reply HELP for help. For anything else, email hello@honesmith.com.
Changes
If this policy changes, we’ll update this page and the date at the top.
Contact and mailing address
HoneSmith Ventures LLC306 W Redwood St # 4577
Baltimore, MD 21201
